Return Policy

Return and Exchange Policy

At GLASE, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not entirely pleased with your jewelry, we offer the following return and exchange options:

1. Return Period

  • Standard Items: You may return or exchange unworn, undamaged, NON-CUSTOM standard jewelry items within 7 days of the purchase date.
  • Custom or Personalized Items: Due to the unique nature of custom or personalized pieces, these items are final sale and not eligible for returns or exchanges.

2. Return Conditions

To qualify for a return or exchange:

  • Items must be in their original, unworn condition without signs of wear or alteration.
  • All original packaging & accompanying materials must be included.
  • Valid proof of purchase, such as a receipt or order confirmation, is required.

3. Return Process

To initiate a return or exchange:

  1. Contact Us: Reach out to our Customer Service team at glaseartist@gmail.com within the return period to obtain a Return Authorization (RA) number.
  2. Prepare the Package: Securely package the jewelry, including all original materials, and clearly write the RA number on the outside of the package.
  3. Shipping: Ship the package using a trackable and insured shipping method to the address provided by our Customer Service team. GLASE is not responsible for items lost or damaged during return shipping.

4. Refunds and Processing Time

  • Upon receipt and inspection of the returned item, we will process your refund to the original payment method within 5-7 days.
  • Please note that shipping charges are non-refundable and return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

5. Exchanges

  • To exchange an item, please follow the return process outlined above and place a new order for the desired item.

6. Non-Returnable Items

  • Custom or personalized jewelry.
  • Items purchased on final sale or clearance.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receipt for assistance with a replacement or refund.

8. Gift Returns

  • If you receive an item as a gift and wish to return or exchange it, please contact our Customer Service team with the order information to discuss available options.

For any questions or further assistance, please contact us at glaseartist@gmail.com or +923217555454. Your satisfaction is our priority.

This policy is designed to provide clarity and assurance to your customers, fostering trust and encouraging repeat business. Ensure that your return policy is easily accessible on your website, preferably linked in the footer and on product pages, to set clear expectations and enhance the customer experience.